We want you to feel confident when shopping with SkinsHaus. If something isn’t right with your order, we’re here to help.
Returns
We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.
To be eligible for a return:
- Your item must be in the same condition in which you received it
- Unused and unopened where applicable
- With all original packaging and included contents
- You must provide proof of purchase, such as your order confirmation or receipt
To request a return, please use the Contact option on our website and include your order number along with details about the item you would like to return.
If your return is approved, we will provide instructions on how and where to send your item and, where applicable, provide a return shipping label.
Items returned without first submitting and receiving approval for a return request may not be accepted.
If you have any questions about a return, you can contact us at any time through the Contact option on our website.
Damages and Issues
Please inspect your order when it arrives. If your Invisible Face Lift Patches or any other SkinsHaus item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible so we can review the issue and work toward an appropriate resolution.
Exceptions / Non-Returnable Items
Certain products cannot be returned, including but not limited to:
- Custom or personalised items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
For hygiene and safety reasons, opened, used, worn, or previously applied adhesive products, including Invisible Face Lift Patches, may not be eligible for return.
We may also refuse returns where an item shows signs of use, wear, contamination, damage after delivery, or is no longer in its original condition.
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
Sale items marked as final sale and gift cards are non-refundable.
Exchanges
The quickest way to receive a different or replacement item is to:
- Request a return for the original item through the Contact option on our website
- Once the return is approved, place a new order for the item you would prefer
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to any applicable legal exceptions.
Eligible items must be returned in the same condition in which they were received — unused, unopened where applicable, with tags if supplied, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank, card provider, or payment processor may require additional time to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us through the Contact option on the SkinsHaus website.