SkinsHaus operates this online store and website, including the information, content, features, tools, products, and services made available through it (the “Services”), to provide customers with a secure and convenient shopping experience.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our Services.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be associated with you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with SkinsHaus, we may collect:
- Contact Details: Your name, billing address, shipping address, phone number, email address, and order information.
- Financial Information: Payment details, transaction information, and payment confirmations processed in connection with your purchase.
- Account Information: Account credentials, preferences, saved settings, and other information associated with your customer account.
- Transaction Information: Products you view, add to your cart, purchase, return, or exchange, including products such as our Invisible Face Lift Patches.
- Communications: Information you provide when contacting us with questions, requests, feedback, or customer service enquiries.
- Device Information: Your IP address, browser type, device information, operating system, and network connection details.
- Usage Information: Information about how you browse, access, and interact with our website and Services.
Personal Information Sources
We may collect personal information from:
- Information you provide directly when placing an order, creating an account, or contacting us.
- Information collected automatically through cookies, pixels, and similar technologies.
- Service providers that assist us with payments, fulfilment, shipping, website functionality, analytics, and customer support.
- Business partners or other third parties that help us provide, improve, or promote our Services.
How We Use Your Personal Information
1. Provide, Personalise, and Improve Our Services
To process purchases, complete payments, manage customer accounts, arrange order fulfilment and shipping, handle returns or exchanges, and improve the overall shopping experience.
2. Marketing and Advertising
To send promotional communications, product updates, special offers, and other marketing where permitted by law or where you have provided the appropriate consent.
3. Security and Fraud Prevention
To protect our store, customers, and Services by detecting, investigating, and helping prevent fraudulent, unauthorised, harmful, or illegal activity.
4. Communication and Customer Support
To respond to enquiries, assist with orders, provide customer service, and communicate important information about your purchases or our Services.
5. Legal and Regulatory Compliance
To comply with applicable laws, regulations, legal processes, contractual requirements, and lawful requests from authorities.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate SkinsHaus and provide our Services, including:
- With service providers that assist with payments, fulfilment, shipping, analytics, marketing, customer support, or website operations.
- With marketing or advertising partners where permitted and applicable.
- When you direct us to share information or otherwise provide your consent.
- With affiliated businesses or related entities where required for normal business operations.
- In connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.
- Where disclosure is required to comply with applicable law, legal proceedings, regulatory obligations, or lawful government requests.
Relationship With Shopify
Our store is hosted and supported by Shopify. Information you provide through SkinsHaus may be processed by Shopify and relevant third-party service providers where necessary to operate, secure, and improve our Services.
For further information about how Shopify handles personal information, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to websites, platforms, or services operated by third parties. SkinsHaus is not responsible for the privacy practices, security, content, or policies of those third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for individuals who have not reached the age of majority in their place of residence. We do not knowingly collect personal information from children or minors where doing so would be prohibited by applicable law.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards intended to help protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal obligations.
Your Rights and Choices
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request deletion of eligible personal information
- Request correction of inaccurate or incomplete information
- Request a copy or transfer of certain personal information
- Withdraw consent where processing is based on consent
- Manage or unsubscribe from marketing communications
You may submit a request regarding your personal information through the Contact option available on our website. We may need to verify your identity before completing certain requests.
Complaints
If you have a concern or complaint about how your personal information has been handled, please contact us through the Contact option available on the SkinsHaus website. We will review your concern and respond where required by applicable law.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence where our service providers, Shopify, fulfilment partners, or other business partners operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, or legal requirements. Any updated version will be posted on this page.
Contact
If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please use the Contact option available on the SkinsHaus website.